"We are committed to the medical market and have listened to feedback from our customers who are looking for a complete medical solution that is efficient, precise and reliable," said John Galt, Husky's President and CEO. "Our goal is to provide an optimized medical system that will help our customers in this market to be more successful and competitive."
The 32-cavity system running at the booth was producing an intravenous Breather Cap medical part weighing 0.18 grams and running at less than 5.0 second cycles. The system includes an Altanium temperature controller and Ultrasync E hot runner technology, as well as fully integrated auxiliaries. This is all monitored through Shotscope NX, Husky's process and production monitoring software.
The supplier offers an entirely integrated system, which is optimized for the specific needs of medical molding. Providing all of these elements ensures a complete management of the melt stream from pellet to part. By taking responsibility for the entire system, Husky is able to offer the enhanced process stability, improved repeatability and superior control that is required for the most challenging medical parts. All functions within the workcell are managed through Husky's Polaris Control, which centralizes operation of the entire injection molding system.
Building on broad application knowledge in medical hot runners and controllers, the H-MED AE system provides the process control, cleanliness and repeatability required for medical applications. This includes leading hot runner modeling and simulation capability, as well as extensive experience dealing with difficult-to-mold engineering resins.
Enhances global customer support with and 24-hour parts shipment
At the same time Husky announced significant new investments for its customer support network, reinforcing its commitment to providing the most responsive service and support in the industry. With an increased global field support network, additional beverage packaging system specialists, faster parts shipment and enhanced global call center capabilities, Husky is demonstrating its ongoing commitment to providing customers with services that maximize efficiency and productivity for the lifespan of system solutions.
To further reduce customer downtime, Husky is working to improve the order and delivery process of spare parts by increasing inventory levels in all regions and streamlining logistics by consolidating management of these activities into one global system. "We've heard a clear message from our customers that they need fast and reliable parts delivery. We are committed to meeting this need and our goal is to reduce the average shipping time so that all customers have their spare parts in transit within 24 hours of first contact," said Sean Weir, Husky's General Manager of Global Customer Support.
Husky also plans to enhance its global field support network with a 20 % increase in dedicated service and support technicians who will now be equipped with added resources, including a new global fleet of service vehicles outfitted with the necessary tools to ensure the fastest possible issue resolution. An increased local presence will give customers more immediate access to Husky technicians, who are able to be onsite faster. Having a larger regional team in place will also improve responsiveness, allowing customers to achieve faster start-ups in addition to the highest levels of uptime possible.
Continuing to grow globally
Husky has the industry's largest Services and Sales network and is continuously investing in its global infrastructure to provide customers with shorter lead times, responsive local service and unmatched sales support. Over the last several years, Husky has expanded its global network to be closer to its customers. Initiatives include the groundbreaking in Chennai, India for a new manufacturing facility, the opening of a refurbishing center in Moscow, Russia, and expansion in its technical centers in Yokohama, Japan, and Shanghai, China.